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Refund Policy

Our goal is for you to be 100% satisfied with your purchase. Customer service is everything to us, and we always go the extra mile when it comes to satisfying our customers. Because we deal with many different brands, we honor each brand according to its Refund Policy. For all information about the general requirements to be eligible for returns, and the length of the return window for each manufacturer, click here to visit the Shipping and Returns page.
For additional information about eligibility for refunds, please see below:
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and must include all the components that came with it (hangers, cords, etc.). Additional non-returnable items are gift cards and downloadable software products.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
Refund Confirmation:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Do not worry, we will keep you updated to make sure that it is as hassle-free as possible.
Late or missing refunds:
Sometimes it occurs that the refund of the money you spent is not showing up to your bank account when you expected it to. In this case, please see below recommended steps to take:
1. First check your bank account again, it always helps to double-check.
2. Contact your credit card company. Sometimes they are delayed with refunding the money, so it always pays off to contact them. It may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@growlightheaven.com. We will do everything in our power to help you through this process.
Exchanges:
If you received an item that was incorrect, damaged or defective then we will help ensure that the process goes as hassle-free as possible, For all general information about how to proceed in that situation, click here to visit the Shipping and Returns page.

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