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Returns and Refunds

Because we deal with many different brands, we honor each brand according to its Return Policy. NOT ALL PRODUCTS HAVE THE SAME RETURN WINDOW!!!! 

DON'T WORRY! Returns are EASY. Click here to get to the RETURNS CENTER, and follow the instructions to begin the process.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and must include all the components that came with it (hangers, cords, etc.). Additional non-returnable items are gift cards.

  • To complete your return, we require a receipt or proof of purchase.

  • Please do not ship anything back unless our customer service rep advises you to do this. If you do, we are NOT responsibly for accepting the return UNLESS it complies with our return policy.

  • Shortages/Missing Items/Damage Claims: All these claims NEED to be reported within 48 hours of receipt, or else we are not responsible for it. (Though we will try to help however we can).

 

PLEASE SEE BELOW DETAILED CHART FOR EACH BRAND'S RETURN POLICY

 Brand Return Window Restocking Fee Warranty
Amare Technology 90 Days
15%
5 Years
Bluelab
7 Days
15% 1 Year
Black Dog LED
90 Days
15%
5 Years
California Lightworks
90 Days
15%
5 Years
Carson LED 30 Days
15%
5 Years
Centurion Pro 7 Days 20% PLUS SHIPPING 10 Years
Dulytek 30 Days 15% 2 Years
EZ Trim 3 Days 20% 3 Years
EcoPlus 7 Days 15% 1 Year
G8LED 30 Days
15%
2 Year
Gavita 7 Days 15% 5 Years
Gorilla Grow Tent 30 Days 15% 1 Year
Growers Choice No Returns UNLESS Damaged/Defective N/A
3 Years
Harvest Right 7 Days 15%
3 Years
Henkelman 7 Days
15%
1 Year
Horticulture Lighting Group 30 Days 10% PLUS SHIPPING 3 Years
Hydro Logic
7 Days
15%
1 Year
Ideal Air
7 Days
15%
1 Year
Jack Puck
30 Days
No Restocking Fee, But Customer Pays Shipping
1 Year
Kind LED 30 Days 15% 5 Years
Leader
7 Days
15%
1 Year
Luxx Lighting
30 Days
No Restocking Fee, But Customer Pays Shipping
3 Years
Mars Hydro 30 Days 15% 3 Years
NextLight 30 Days 25% 5 Years
Rosin Tech
30 Days
25% 1 Year
Sasquash No Returns Unless Damaged N/A Limited Lifetime
Spectrum King 
30 Days
15%
3 Years
Speedee Trim
30 Days
15%
1 Year
SuperCloset
30 Days
15%
3 Years
ThinkGrow 30 Days 15% 5 Years
TotalGrow
90 Days
15%
5 Years
TrimPro 30 Days No Restocking Fee, But Customer Pays Shipping 1 Year
Uvonair 7 Days
15%
1 Year
ANY BRAND NOT LISTED ABOVE 7 Days 15% Varies By Product



Late or missing refunds:

Sometimes it occurs that the refund of the money you spent is not showing up to your bank account when you expected it to. In this case, please see below recommended steps to take:
1. First check your bank account again, it always helps to double-check.
2. Contact your credit card company. Sometimes they are delayed with refunding the money, so it always pays off to contact them. It may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@growlightheaven.com.

ACCESS THE RETURNS CENTER