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FREE SHIPPING ON ALL ORDERS IN THE UNITED STATES
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
Usually, orders ship within If your order is stock and we process the charges to your credit card, it will ship within 1-3 business business days from the date of your order. Depending on the supplier, it can take up to five business days for the order to ship. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, please follow up with us at orders@growlightheaven.com.
Returns:
Customer service is everything to us. We want you to be 100% satisfied and that is why we placed an extremely easy returns process in place. Because we represent many different brands, please see below detailed return policy for each brand. For the brands that have return policies in place, we have a no-questions asked return policy based on their policy.
Some brands also charge a re-stocking fee. This is an extra fee that they charge because they need to re-stock the item in their warehouse. If applicable, it is listed below by each manufacturer. GrowLight Heaven guarantees free returns even in these cases, so you have a risk-free purchase with free returns always.
Please note that in order to be eligible for a return and refund, the item must be unused and in it's original packaging, with all components present (cords, hangers, etc.).
When returning the item, please ship to the below address.
GrowLight Heaven
8 Beckett Ct.
Chestnut Ridge, NY 10952
(Please do NOT ship to the manufacturer.)
Once shipped, please send an email to info@growlightheaven.com with tracking included so that we can confirm that you sent it and keep it in our records.
Below are the return policies for each supplier:
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Amare Technology: No Returns (unless damaged/defected)
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Black Dog LED: 90 Day Returns (One return limit per customer)
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California Lightworks: 90 Day Returns
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G8LED: 90 Day Returns
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GE Lighting: 90 Day Returns
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The Green Sunshine Company: 100% refund & free return ship within 30 days, 120 day return policy w/ 15% restock fee
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Gorilla Grow Tent: 30 Day Returns
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Growers Choice: No returns (unless damaged/defected)
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Kind LED: 90 days for K3 and K5 series; 30 days for bar lights. Only 2 Kind LED lights can be returned.
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Mars Hydro: No returns (unless damaged/defected)
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Matristar: 30 Day Returns with restocking fee
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Spectrum King LED: 30 Day Returns
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SuperCloset: 30 Day Returns
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Toggled: No returns (unless damaged/defected)
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TopGrow Lighting: No returns (unless damaged/defected)
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TotalGrow: 90 Day Returns
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Viparspectra: 30 Day Returns
Damaged/Defective/Incorrect Products:
If you receive a damaged, defective, or incorrect product(s), we will pay for the return shipping costs as well as pay for getting the product(s) to you. If damaged, please ensure you reject the item(s) and/or let the courier know that the product is damaged at delivery, otherwise a full refund may not be possible. GrowLight Heaven will not pay the return shipping charges for more than one product if it is not damaged/defective/incorrect. These shipping charges will be subject to the respective brand/companies prices and policy. Depending on where you live, the time it takes for your product(s) to reach you, may vary. Allow up to 2-3 weeks in rare cases.
In the event that the damged/defective/incorrect item was a gift, then please see below instructions regarding the gift scenario:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
When returning the item, please ship to the below address.
GrowLight Heaven
8 Beckett Ct.
Chestnut Ridge, NY 10952
(Please do NOT ship to the manufacturer.)
Once shipped, please send an email to info@growlightheaven.com with tracking included so that we can confirm that you sent it and keep it in our records.
Cancellations & Refunds:
At GrowLight Heaven, we want our customers to be 100% satisfied with their orders. If you are not 100% satisfied with your order, you can AfteAll orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Warrantees:
Each brand that we work with has its own warranty that they stand behind. For your convenience, the length of the warranties for each brand are listed below:
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Amare Technology: 5 year warranty
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Black Dog LED: 5 year warranty
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California Lightworks: SolarXtreme: 1 year warranty. SolarSystem: 5 year warranty
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G8LED: 2 year warranty
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GE Lighting: 5 year warranty
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The Green Sunshine Company: 3 year warranty
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Gorilla Grow Tent: 1 year warrany
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Growers Choice: 3 year warranty
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Kind LED: 3 year warranty
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Mars Hydro:3 year warranty
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Matristar: 3 year warranty
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Spectrum King LED: 3 years on the light engine to retain 90% or better of its original light output and 5 years on all other materials and workmanship.
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SuperCloset: 3 year warranty
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Toggled: 6 Years/Lifetime- Depending on the product
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TopGrow Lighting: 5 year warranty
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TotalGrow: 5 year warranty
