FREE SHIPPING ON ALL ORDERS IN THE LOWER 48 STATES

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  If you cannot find the confirmation, check your junk or spam folder. If you still cannot find it, feel free to reach out to support@growlightheaven.com and we will confirm your order status.

Order Shipment:

Usually, orders ship within 48 hours if your order is stock. Sometimes we will drop ship the order from the manufacturer in order to save time, and it can take up to five business days for the order to ship if the warehouse is backed up.

Once the tracking is generated, we send you a detailed email with the tracking information. If you have any questions at all, please reach out to us at support@growlightheaven.com- we respond quickly!

Returns/Damaged Shipment/Warranty Claims:

All returns are processed through our Easy Returns Center. Click here to be taken to our Easy Returns Center.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and must include all the components that came with it (hangers, cords, etc.). Additional non-returnable items are gift cards.

• To complete your return, we require a receipt or proof of purchase.

• Please do not ship anything back unless our customer service rep advises you to do this. If you do, we are NOT responsibly for accepting the return UNLESS it complies with our return policy.

PLEASE SEE BELOW DETAILED CHART FOR EACH BRAND'S RETURN POLICY

Damaged/Defective/Incorrect Products:

If you receive a damaged, defective, or incorrect product(s), then PLEASE refuse delivery if you are present at the time of delivery. If you were not present and the product was damaged, please head to the Easy Returns Center to begin the easy process. In the returns center, follow the instructions and upload up to six pictures of the damage. Usually, we will arrange for the damaged product to be picked up and have a new product mailed out. 

PLEASE NOTE THAT IN SOME CASES WE WILL NEED TO FILE A CLAIM WITH THE CARRIER WHICH CAN TAKE TIME, SO PLEASE REFUSE DELIVERY IF THE PALLET LOOKS DAMAGED. 

Cancellations & Refunds:

If you made a mistake with your order, you can try to reach out to support@growlightheaven.com or call in/text in to notify us. We cannot guarantee that you will be able to catch a mistake before it leaves the warehouse. If your order did not ship yet, then cancellation is free of charge. If your order shipped, this is treated like a regular RMA, and the normal return rules apply. (See Returns and Refunds page).

SHOP ALL LED GROW LIGHTS

At Grow Light Heaven, we work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and IF IT COMPLIES WITH OUR PRICE MATCH POLICY then we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

To request your partial refund simply e-mail us (support@growlightheaven.com) a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

PLEASE READ THE BELOW CAREFULLY!!!!

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question, AND THE PRICING THEY HAVE MAY NOT BE IN VIOLATION OF MAP.
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax